We aim to despatch all items within 7 working days of the order being placed, but normally within 48 hours.
Delivery to UK addresses is usually via the Royal Mail signed for delivery service at a cost of £3.99 per order. Depending on the prevailing coronavirus situation we may use alternative delivery arrangements such as courier companies, and delivery may take a few days longer. We can usually arrange for contactless delivery, so please do inform us if you are currently isolating, and we can specify this to the courier.
Shipping to addresses outside the UK will be charged at £10 for postage, and require a signature on receipt. We cannot guarantee a precise time and date of delivery as obviously a local delivery service rather than Royal Mail will be used.
UK orders over £110 (excluding postage costs) qualify for free postage.
Delivery is usually during business hours. For certain areas such as Northern Ireland, Scottish Highlands and Islands, Isle of Man and the Channel Islands, delivery will be expected to take an extra day. Delivery times cannot be guaranteed.
If a customer expects not to be at home to accept the delivery, (understandable as we cannot guarantee precise delivery times) then they can use the option of nominating a different delivery address to that of the billing address. This can be, for example, a work/office address, a nearby neighbours house, or the home of a friend or relative.
If a customer requests a parcel be left outside (and therefore not signed for) e.g. "Please leave in the garden shed" or "Leave parcel in the porch" then it is at THEIR OWN FINANCIAL RISK if the parcel cannot later be located and goes 'missing'.
In the case of higher value items e.g. over £100, then Monaco Beach may occasionally choose to send the items via a signed for service, to minimise potential losses.